Volvo Trucks in one of the top trucks manufacturer in the world. They own and operate 16,000 service centers. These service centers run and operate with older technologies (IBM mainframes, et. al.). Currently they use the conventional customer reps, and call center model of generate and manage services demands for parts and repairs. Volvo Trucks plans to modernize their technologies, while transforming their services with best of the bread solutions. They approached us to seek the design solution that is agnostic to ERP solutions but focuses on creating new opportunities and service models.